Advantages of ShoreTel Exclusivity

While other vendors of IP telephony might offer systems from 3, 4 or more different vendors, inhouseIT partners with just one – ShoreTel.

That exclusive focus means inhouseIT can offer its clients a unique depth of experience and technical expertise that other Help Desks simply cannot match.

The inhouseIT Help Desk is staffed with engineers – certified by ShoreTel – to provide the peace mind that comes with the full range of services and support, including hardware service/repair, software upgrades and unlimited call-in support.

Gold Certified Partner

Microsoft Gold Certified Partners earn this elite status by taking their businesses to a level few technology training organizations in the world can match.

Though all Microsoft Certified Technical Education Centers must meet rigorous standards for training delivery, facilities, and customer satisfaction, Gold Certified Partners are held to an even higher standard.

Gold Certified Partners have the knowledge, skills, and commitment required to meet the learning and skill development needs of information technology (IT) professionals and software developers who work in medium-to-large enterprise organizations that are running Microsoft products and technology.

Gold Certified Partners provide a complete portfolio of customized learning solutions, including:

• Project-based skills assessment.
• Learning plans.
• Learning management tools.
• Classroom and online training delivery.
• Microsoft Certified Professional exam preparation.

Every Gold Certified Partner has demonstrated the ability to successfully deliver an extensive range of learning services – including Microsoft .NET development and IT infrastructure training at the enterprise level.

Best of all, Gold Certified Partners have the experience necessary to meet your exact business needs.

Maintenance and Support

ShoreTel Software & Hardware Coverage

• Advanced ShoreTel Equipment Replacement (Phones, ShoreGear Switches). If it breaks - you call us and we'll get a new one sent to you ASAP at no cost to you.
• New software patches, upgrades and major releases with new features will be made available at no charge.

System Upgrade Labor & Patches

• Once a year we will upgrade your ShoreTel phone system to the latest software at no charge. These upgrades are performed between 8 am and 5 pm.
• When needed, we will apply Windows and ShoreTel patches to your system between hours of 11pm and 4am.

Support & Response Times

• Open support tickets via phone or online.
• Unlimited remote phone support included - If we can resolve the issue remotely there is no charge.
• 24x7 Support for Emergencies
• Highly responsive engineers
• 1hr response for emergencies
• 4 hr response for normal issues

24x7 Monitoring, Notification & Secure Remote Access

• We monitor the health of your ShoreTel system from our office.
• We receive notifications when there are problems.
• With our secure remote access tools, we can be on your ShoreTel system remotely in minutes if you need us.

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