**IMPORTANT NOTICE CONCERNING ONLINE TICKETING PROCESS**

Dear inhouseIT Client, to better serve our clients, inhouseIT is excited to announce some improvements to the inhouseIT online ticketing system .These changes will go into effect on October 8th. Here are some of the enhancements to which you can look forward to:

• No more delay when double clicking the icon.
• When submitting a ticket online, all of your user information, including email and phone number, will be automatically filled in from the last time you logged in.
• As soon as inhouseIT begins working on your request, you will immediately receive a notification via email.
• All users will be able to login to the portal and view the status of their ticket.
• If your users are unable to give us a status update over the phone, they will be able to add notes to the ticket online without having to call the Help Desk Manager back.
• A complete history of all tickets that users have personally submitted will be stored on the system indefinitely.
• The company administrator will be able to see all tickets for your designated company and monitor them accordingly.
• Enhanced security for all users when posting new requests to the portal by requiring a username and password.

In order to take advantage of this new system, each person in your office will need a username (their email address) and password to log into the portal. We realize this will be an extra step for your administration and therefore, we'll do whatever it takes to help you and your organization be successful in implementing this new process.

Over the next few days and into the next week, inhouseIT will have a staff member standing by to help you and your firm with getting your users entered into the system. If you are the main contact for IT related issues in your organization, you may already have this login information. As the administrator, you can follow the steps on the following page to setup each user in your organization.

If you have any questions, please do not hesitate to contact Customer Care by calling
(800) 431-2760 and choosing option 2.

Sincerely,

Customer Care Team

PORTAL ADMINISTRATOR INSTRUCTIONS

If you do not yet have a password, please call Customer Care at (800) 431-2760 and choose option 2. A representative will setup an account for you.

Once you have your login information, double click on the IT icon near the bottom right of your screen as pictured below.




You will then be prompted for your username and password. If at any time you forget your password (after it has been setup by an inhouseIT staff member), you can click on the 'Forgot your password?' link and have it emailed to you.



To verify that all of your information is correct please click on the following link:



Locate your name in the list of users already entered into the system.

Fill in as much personal information as you feel comfortable, but note that the more information we have in our system the easier it will be to get in touch with you when you require help. At a minimum, please make sure your work phone and extension are in the system.

When all information is complete, click on the icon in the top left of the screen.

As an administrator, each user in your organization can be setup in the same fashion.


You can add a new user at any time by clicking on the link and the icon. Old users cannot be deleted, but rather disabled by going into their profile and selecting the checkbox.

When setting up a new user, be sure to specify their security level using the pull-down menu pictured below:




Again, if you have any questions, please do not hesitate to contact Customer Care directly at (949) 660-5655 and choose option 2 or by email at customercare@inhouseit.com.