1	Title
2	Technology Architecture
3	Dashboard Screenshot
4	The Solution Monitoring 24x7 monitoring provides peace of mind Notification when a warning or failure threshold is passed Current and historical status of the network, available from anywhere via a web interface An insurance policy that provides your organization with network insurance for as low as $3.62 per day Failure Resolution and Downtime Prevention Ability to project/prevent failures and system maintenance The ability to diagnose problems quickly Faster response to a failure, including lessened time for troubleshooting Less frustration and user level troubleshooting prior to finding a problem and contacting support. Availability and Performance Reporting Service History Reports Availability Reports Notification Reports Multi-Device response reports Service level compliance Capacity planning
5	Replacing Daily Active Intrusive Monitoring
6	Drive Space Utilization
7	Notification Log
8	What Benefits You Will Receive?
9	Support Options One of the following support options will be selected for each service. Monitoring Only – There is no pre-determined support response. The service is monitored, available on the dashboard and in reports. This is for non-critical services. Business Hour Support, Phone Call – When a service fails, we call to inform the designated contact person authorization. Business Hour Support. We will not start working on the problem until we receive, $300 Pre-Authorized – When a service fails, we immediately begin working to resolve the problem, including notifying the contact person. 24x7 Support, $300 Pre-Authorized – When a service fails, we immediately begin working to resolve the problem, including notifying the contact person. inhouseIT business hours are 8:30AM – 5:30PM PST.
10	Example of Support Options The ability for the helpdesk staff to see the status of a the network is a huge benefit. When support is needed, helpdesk will know of any network issues, connection issues, and internet issues immediately. Monitoring Only Example (Failure to Resolution = 55 minutes) Client calls the Helpdesk and haven’t been able to get email for the last 30 minutes Could be internet Could be mail server Could be switch Could be router Could be client machine NETmanager reveals the mail server has not been responding properly for 45 minutes Helpdesk logs onto the server and pinpoints the cause of the failure Helpdesk resolves problem and calls client back to inform them of the solutions Pre-Authorized Support Example (Failure to Resolution = 10 minutes) Network Operations Center immediately notices a mail server failure Helpdesk logs onto the server and pinpoints the cause of the failure Helpdesk resolves problem and calls client back and informs them that the sever had malfunctioned but that the problem has already been resolved. *** Five points of potential problem, first four are immediately identified or eliminated using NETmanager.
11	Escalation Framework
12	Getting Started Thank you for your interest in NETmanager. To get started you can do any of the following: Contact your IT Manager Email info@inhouseIT.com Call us at 800-431-2760